Welcome to Mylocaloptician.co.uk. These terms and conditions (“T&Cs”) govern the sale of optical products, including spectacles, sunglasses, and accessories, by Mylocalopticianshop, payable through Primary Health Net Ltd, to you, the customer. By placing an order on our website, you agree to these T&Cs.

  1. Products

1.1 Mylocalopticianshop sells a range of optical products, including spectacles, sunglasses, and accessories.

1.2 While we make every effort to ensure that the product descriptions, images, and prices on our website are accurate, mistakes may occur. In the event of a mistake, we reserve the right to cancel your order and issue a refund.

1.3 The images of the products on our website are for illustrative purposes only. The actual product may differ slightly from the image.

1.4 All products are subject to availability. If a product is out of stock, we will contact you to offer a substitute or to arrange a refund.

  1. Ordering

2.1 To place an order on our website, you must be at least 18 years old and legally capable of entering into binding contracts.

2.2 When you place an order on our website, you are making an offer to buy the products in your basket at the stated price, subject to these T&Cs.

2.3 We reserve the right to refuse any order for any reason, including if we believe that the order is fraudulent or if the products are no longer available.

2.4 Once you have placed an order, you will receive an email acknowledging receipt of your order. This email is not an acceptance of your order. Acceptance of your order and the formation of a contract between us will occur when we dispatch the products to you.

2.5 We may cancel your order at any time before dispatch without giving any reason. If we cancel your order, we will notify you by email and issue a refund.

  1. Prices and Payment

3.1 The prices of the products on our website are stated in pounds sterling and include VAT where applicable.

3.2 We reserve the right to change our prices at any time, but changes will not affect any order that has been accepted.

3.3 Payment for products must be made at the time of ordering. We accept payment by credit or debit card, or PayPal.

  1. Delivery

4.1 We offer a flat rate delivery fee to UK addresses, tracked with VAT, similarly we deliver to Europe and the Rest of the World with a flat rate fee without vat also tracked where the destination allows this service.

4.2 We will deliver the products to the delivery address stated in your order. It is your responsibility to ensure that the delivery address is correct.

4.3 We aim to dispatch orders within 3-5 working days of receiving the order. Delivery times may vary depending on your location and the delivery service used.

4.4 If we are unable to deliver the products to you within 30 days of dispatch after receiving order, we will notify you and issue a refund.

  1. Returns and Refunds

5.1 We hope that you will be satisfied with your purchase from Mylocalopticianshop. However, if you are not entirely satisfied, you may return the products to us for a refund or exchange within 14 days of receipt.

5.2 To return products to us, please contact us by email or phone to obtain a returns authorisation code. You will need to include this code with your returned products.

5.3 You are responsible for the cost of returning the products to us, unless the products are faulty or not as described. In such cases, we will refund the cost of return postage.

5.4 The products must be packaged as you received them and in the condition you received them, unless the products are faulty.

5.4 We will refund the cost of the products, including any standard delivery charges



Hall Barn, The Street, Preston St Mary

Sudbury, Suffolk

England, CO10 9NG

Tel: +44 (0) 208 090 1467

Email: orders@mylocalopticianshop.co.uk