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Domiciliary providers fall foul of rules

Domiciliary Professionals fall into same legislation as door to door traders

May 2010

In advice provided by the UK Domiciliary Eyecare Committee in response to the Cancellation of Contracts made in a Consumer's Home or Place of Work etc. Regulations 2008 which came into operation on 1 October 2008 and which require all traders who accept an order for goods or services worth more than £35 during a visit by the trader to a consumer's home to issue a notice of the right to cancel the order, domiciliary professionals (traders) must provide documentation allowing the cancellation of an order within 7 days.

A fine of £5000 can be made if the written notification is not left with either the patient or nominated carer and this will be enforced by weights and measures.

Whether the transaction includes a voucher or not and is private or NHS makes no difference and as most purchases exceed £35 they will be captured by the regulation.

The written notice can be filled in by either the patient, close relative or nominated carer and the 7 day cancellation period is from the date of posting even if its receipt is delayed.

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